CT @ WORK

What I do.

I am a modern experience innovation visionary & strategist. I orchestrate individuals and collectives to create and curate digital solutions that drive the integration of emotions and insights in business.  We turn intuition and intention into impactful and innovative experiences for customers, clients, citizens, communities, corporations and colleagues. 

Who I do it for.

For brands who truly believe in human-centricity and, as a result, want to deeply connect with their customers to offer engaging and new digital solutions to gnarly problems.

While I have cross-industry experience, my passion is for the mobility and automotive space.

How I do it.

By focusing on feelings, especially those that awaken deep emotions, leave impressions, celebrate individuality, create intimacy, and entice action. The question I ask most often: “How do we want to make our audience feel?”

By keeping up with customer experience trends and emerging digital technologies, and imagining solutions that nimbly align with an organization’s strategy.

By delivering customer experience strategy that transcends organizational silos. And by helping organizations measure return on feeling.

By tailoring planning techniques I have gathered both in academia and in my nearly 25 years of marketing and customer-facing technology implementation experience to an organization’s unique needs.

And by nurturing, honoring and celebrating relationships, managing expectations and keeping it real.

By spreading love, at work.

My goal.

It’s lofty: to help organizations craft and utilize customer data-fueled ecosystems that inform the delivery of delightful, loyalty-building experiences, sustainably.

My favorite part about work.

The pitch.

You want me on your team if you…

…Need vision and creative thinking that purposefully gets integrated in your overall strategy.

…Are looking to put your customers, your audience, at the center of your digital business.

…Believe that high quality emotion evoking content is key to engaging today’s customer.

…Want to work with someone who can get stuff done.

AT MY CORE

I value trust, freedom, respect, curiosity, discipline & adventure.

My purpose is to be the facilitator of experiences that connect and boost people’s lives.

I am usually one of the most energetic person in the room.

I ask: “why?” because I seek to understand objectives. If I can’t find one, I’ll want to create it.

I believe we are more alike than different.

Oui, I am a romantic and a lover. Especially of words.

I’ll try to make you laugh. Sometimes, I’ll succeed. For sure, we’ll have fun.

IN LIFE

I write. In fact, I am working on a book.

I am a plant lady. It’s a 2020 thing.

I say yes to taco, especially on Tuesdays. But Friday is my favorite day of the week.

My love language is quality time. It feeds my need for connection. Time together, layers of language, culture curiosities, intense dialogue and deep stuff of the universe make up the essence of my being.  I really value time.

My passion is to genuinely inspire, empower and support others to find and maximize their strengths so that together, we can create the exceptional change we seek. It’s my definition of leadership.

Soon, I’ll spend all my extra time and money traveling.

I am looking for place between a mountain and a lake.